Refund Policy
Service-Based Refunds
At The PR Code, we are committed to delivering exceptional service quality. Our refund policy is designed to be fair to both our clients and our team.
Given the nature of our professional services (public relations, marketing, events, and branding), refunds are evaluated on a case-by-case basis.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services were not delivered as specified in the agreement
- Project cancellation before work has commenced
- Failure to meet agreed-upon deliverables without valid justification
Non-Refundable Items
The following are generally non-refundable:
- Completed work and delivered services
- Time spent on project development and strategy
- Third-party costs incurred on behalf of the client
- Deposit fees for securing services
Refund Request Process
To request a refund, please contact us with the following information:
- Your contact information and project details
- Reason for the refund request
- Supporting documentation if applicable
We will review all refund requests within 7-10 business days and respond with our decision.
Processing Time
If a refund is approved, it will be processed within 14-21 business days. The refund will be issued to the original payment method used for the purchase.
Contact Information
For any questions regarding our refund policy, please contact us through our contact page or reach out to our support team.